Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How do I send a text message?

Select Menu -> Messaging -> Send message. Select a phone number or email address from one of your contacts, or enter a new address in the Send To field. Then, type in your message and hit Send.

There are six text entry modes: Case Change, Numbers, Normal, Rapid Entry, Add Symbol, Add Smiley. To switch between entering numbers, letters and symbols, select Options and then choose whichever entry mode best fits what you want to type.

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How do I create and manage my group lists?

To create a new group, go to Contacts -> Groups -> Add Group. Create a name for your group, and select a ringtone and message tone to assign to all contacts in this group.

To add new members to a group, go to Contacts -> Groups and select a group. Then choose Add Members and select the contacts you would like to add to this group. When you’re finished, hit Done.

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How do I get my text messages?

When you receive a new text message, a message appears on your screen along with an envelope icon at the top. When this happens, select View (or Ignore, if you would rather read the message later).

Another way to find your text messages is by selecting Menu -> Messaging -> Inbox. Scroll through the messages to find the one you want.

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How do I delete a text message?

Highlight the message in your Inbox and press Erase or open a message and select Options - > Erase. Then, select Yes at the prompt.

To erase ALL of the messages in a folder, Select Menu -> Messaging -> Erase Msgs. Choose the folder that you wish to clear and select Yes at the prompt.

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How do I send a text message to an email address?

Select an email address from one of your contacts or enter a new address in the Send To field. Then, type in your message and hit Send.

To enter numbers or symbols such as "@" in the message area, press 1 until you see the symbol you want...

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