Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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What music file types can the Slider Sonic play?

Slider Sonic can play unprotected MP3 and Windows Media (.wma) files

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How do I create music files for my Slider Sonic?

You can "Rip" music files from your personal CD collection using software like Windows Media Player — just make sure you uncheck "copy-protect" under the Options menu. Or, download royalty-free MP3 music or podcasts from the Internet.

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What should I do if my music playback is choppy?

The music file may be corrupted. Delete the file from the TransFlash and try to load it again.

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What should I do if my music file doesn't play?

Your phone can only play unprotected MP3 and Windows Media (.wma) files. If the file type is correct, try renaming the filename to something less than 30 characters long. That may fix the problem.

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How do I record video on my phone?

Press and hold the camera key on the side of your phone to switch between picture and video mode.

Or, from the main screen, go to Menu -> Pictures -> Options. Then select Video Mode from the Options list.

Focus on the image you wish to record and then select Record. Use the navigation keys to zoom in and out. Once you've finished recording, select Stop.

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How do I play back the videos I've taken on my phone?

From the main screen, go to Menu -> My stuff -> My videos. Then highlight a video and select Play.

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How can I send my videos to friends?

You can't send video files directly from your phone. But you can transfer the videos to your Computer using the USB cable or an SD Card Reader (sold separately), and then email them to friends.

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Where are my video files saved on my phone?

Video files are stored in the "My videos" folder.

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Why can't I record a video?

You need to have the TransFlash card inserted in order to record videos.

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