Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How do I add music and audio files to Slider Sonic?

Here's how...

1. Rip MP3 or WMA music files from your personal CD collection using software like Windows Media Player - make sure you uncheck "copy-protect" under Options. Or, download royalty-free MP3 music or podcasts from the Internet.

2. Insert the TransFlash card into the slot on the side of the phone.

3. With your phone turned on, connect it to your PC using the USB cable provided. If you don't have a PC running Windows XP, you can use the included SD adapter to access the TransFlash from an SD card reader (sold separately).

4. The phone will appear as a removable device on your computer. You can find it in "My Computer" on your Windows Desktop.

5. Copy your music files to the appropriate folders on your phone. Use "My music" for MP3 and WMA music files, and "My videos" for 3GP video files. Once you've copied the files, unplug your phone from the PC and press the end key.

6. Now you can play the music and video files you've transferred on your phone. Music files can be played from "Music Player" and video files from "My stuff >My videos".

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How can I transfer videos to my computer?

Connect your phone to your computer using the USB cable or an SD card reader (sold separately). Then, copy the 3GP video files from the "My videos" folder on your phone and paste them to a folder on your computer. Play the video files on your computer using Quicktime or Real Player.

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Why am I getting a "Memory Full" error when transferring files?

Your Slider Sonic comes with a 32MB Transflash card. If the card fills up, you'll need to delete some of the files in "My music" or "My videos" to make some space.

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Why can't I find the "My music" or "My videos" folders on the TransFlash card?

The card may need to be formatted. Simply turn on the phone, and then insert the TransFlash. It format itself automatically.

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What should I do if my computer doesn't have a USB port?

If your computer does not have an available USB port, you cannot transfer files using the supplied USB cable. You can purchase an SD card reader (sold separately) that uses a different available port.

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What should I do if I can't see the removable device in "My Computer"?

You can use the USB cable that comes with your phone to connect your Slider Sonic to Windows ME and XP computers only. For other operating systems, you will need to purchase an SD Card reader (sold separately) and use the SD adapter supplied with your computer.

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