Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category General Information Online Shopping Reconditioned Phones 8500 8610 Cyclops Flasher V7 K10 Royale K7 Rave K9 Marbl Oystr Party Animal "Shorty" Slider Sonic Slider V5 Switch_Back Snapper Super Model Slice LG Aloha Super Slice Wild Card Flare Slash

Select a topic Program Your Phone Settings Tools & Games Text Messages Pictures & Picture Messaging VirginXL & Downloads Account Management Accessories Navigation Calls Virgin Alerts Voicemail Voice & Speed Dialing Contacts

How do I use backlighting?

Your phone's screen backlights automatically when you press any key.

Adjust how long the backlighting stays on by going to Menu -> Settings -> Display -> Backlighting -> Duration. Then select one of the time options available.

You can also set the backlighting to remain on when an external power source (AC adapter) is being used with the phone. Simply go to Menu -> Settings -> Accessories -> Pwr backlighting. You can now select from one of the options listed.

Back to top

How do I lock/unlock the phone's keypad?

The default lock code is either 0000 or the last four digits of your phone number.

To change your lock code, go to Menu -> Settings -> Security. Enter your own four-digit lock code and select Lock Phone. At this point there are a few options to select from: Never (phone remains unlocked), On Power Up (locks the phone every time you turn it on), and Now (locks the phone right away).

To Unlock your phone, select Unlock from the main screen and enter your four-digit lock code.

Back to top

How do I change my ringtone?

From the main screen, go to Menu -> Settings -> Sounds -> Ringtones.

Pick the ringtone you want to use, and press OK to select it.

Back to top

How can I set-up different ringtones for different callers?

Find a contact from within your Contacts List and select Options -> Ringer -> Assign Ringer. Scroll down the list to hear the different ringtones and press OK to select one for that contact.

Back to top

How do I change the volume of the ringtone/headset/keypad?

Here's how...

Ringtone volume: select Menu -> Settings -> Sounds -> Ringtone Volume.

Headset volume: select Menu -> Settings -> Sounds -> Earpiece Volume.

Keypad volume: select Menu -> Settings -> Sounds -> Key Volume.

Adjust the volume within these menus by using the arrow key.

Back to top

How do I change volume during a call?

Use the volume keys on the side of the phone to raise or lower the volume during a call.

Back to top

How do I make my phone vibrate instead of ring?

Press and hold the pound key (#) to enter/exit Silent Mode.

Back to top

How do I change the banner display?

From the main screen select Menu -> Settings -> Display -> Greeting Banner.

Back to top

How do I change the way icons and menu items are displayed?

From the main screen, select Menu -> Settings -> Display -> Menu Style and choose from one of the options there and press OK.

Back to top

How do I change my screensavers?

From the main screen, select Menu -> Settings -> Display -> Screensavers.

Back to top