Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How to program your phone (Switch_Back)

Click here for an interactive demo that will walk you through it.
1. Turn your phone on.
2. Using the EXTERNAL keypad, dial ##VIRGIN (that's #-#-8-4-7-4-4-6). Hit the left option button to select Service.
3. You are now in the programming menu. Select Edit and hit OK.
4. Your screen should say, "Edit MDN - enter ten digits..." If any numbers appear on this screen, delete them by pressing the Back key. Enter your 10-digit phone number. Then hit the left option button to select OK.
5. This next screen says: "Edit MSID - enter 10 digits..." If any numbers appear on this screen, delete them by pressing the Back key. Enter your 10-digit MSID / Network ID (skip the first two zeros, if you have them). Then hit the left option button to select Done.
6. You'll get a message saying your programming is complete and the phone will turn off by itself.
7. That's it - you're done! Nice work. It might take a couple of hours to get you set up on our network, but we'll send a text message to let you know you can start talking. Also, it may take up to 24 hours for VirginXL, voicemail, and Top-Up features to come online. But we bet you'll find us worth the wait.

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