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Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How to program your phone (Cyclops)

Before you can start talking on your new phone, you'll have to program it. If you haven't done that yet, follow the simple steps below.

Click here for an interactive demo that will walk you through it.
1. Turn on your phone.
2. Dial ##VIRGIN (that's #-#-8-4-7-4-4-6). Hit the Left Selection key to select Service.
3. You are now in the programming menu. Scroll down to "Edit" and hit "OK".
4. Your screen should say, "Edit MDN - enter ten digits..." If any numbers appear on this screen, delete them by pressing the BACK key. Enter your 10-digit phone number. Then hit the Left Selection key to select "OK".
5. This next screen says: "Edit MSID - enter 10 digits..." If any numbers appear on this screen, delete them by pressing the BACK key. Enter your 10-digit MSID / Network ID (skip any zeros at the beginning, if you have them). Then hit the Left Selection key to select "Done".
6. You'll get a message saying your programming is complete and the phone will turn off by itself.
7. That's it - you're done! Nice work.

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