Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How do I save a number and name?

Enter a phone number at the main screen and press OK. Then, select New Contact to create a new contact for the number, or Existing Contact to add the number to a contact that's already in your Contact List.

Next, select the number type: Mobile, Home or Office.

Add or update the contact's information, then press OK twice to save.

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How do I type in a name?

A group of letters appears next to each number on your phone's keypad. Find the number with the letter that you want to type. Then, push the number once to enter the first letter on the key, push the number twice to enter the second letter, or three times to enter the third, etc.

Example: to type the letter "c" push the number "2" three times.

For more information on entering text, refer to your phone's User Guide.

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How do I set speed dial for one of my contacts?

From the main screen go to Menu -> Contacts -> Speed Dial.

Select one of the speed dial numbers and hit the left menu bar to assign a contact to that number. Choose a contact from your Contacts List and hit OK to assign it.

To use speed dial, just press and hold the one or two digit number that you've assigned to the contact you want to call instead of dialing that contact's entire phone number.

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How do I save a number in my Contact List as personal, business, etc?

To save a contact number as personal, business, etc., select the contact in your Contact List and press OK.

Scroll down to Group and scroll left or right to select a group to assign to that number.

Then press OK to save the group setting.

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How many total contacts can I have in my Contact List?

Your phone can store up to 300 contacts.

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