Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How to program your phone (Vox 8610)

Click here for an interactive demo that will walk you through it.
Programming your Virgin Mobile phone number into your phone only takes a few minutes. Just make sure to follow the right path.

Follow PATH A if your Virgin Mobile Phone Number and your Phone's Network ID are the same number.
Follow PATH B if your Virgin Mobile Phone Number and your Phone's Network are DIFFERENT numbers.
If you've forgotten your Virgin Mobile number or network ID, you can find them in the activation email we sent you.

PATH A
1. Turn on your phone and wait for it to power up.
2. Using the keypad, dial ##VIRGIN (that's #-#-8-4-7-4-4-6) and press the red phone key.
3. You are now on the SPC Code screen. Enter the number "1" six times (that's 1-1-1-1-1-1).
4. Now you're on the Sub-NAM Menu. Select MSID and press the OK key.
5. You are now on the MSID screen. If any numbers appear on this screen, clear them out by pressing the clr key. Enter the new 10-digit phone number that we gave you. Then press the OK key.
6. Press the red phone key. Your phone will turn off and then spring back to life on its own.

PATH B
1. Turn on your phone and wait for it to power up.
2. Using the keypad, dial ##VIRGIN (that's #-#-8-4-7-4-4-6) and press the red phone key.
3. You are now on the SPC Code screen. Enter the number "1" six times (that's 1-1-1-1-1-1).
4. Now you're on the Sub-NAM Menu. Select MSID and press the OK key.
5. You are now on the MSID screen. If any numbers appear on this screen, clear them out by pressing the clr key. Enter the 10-digit Network ID Number (leave off any zeros at the beginning) that we gave you. Then press the OK key.
6. You're now back at the Sub-NAM Menu. Select MDN and press OK.
7. You are now on the MDN screen. If any numbers appear on this screen, clear them out by pressing the clr key. Enter the 10-digit Phone Number that we gave you. Then press OK.
8. Press the red phone key. Your phone will turn off and spring back to life on its own.

That's it - you're done !

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