Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How do I train my phone to recognize my voice?

Press the "3 dot" button to select Menu. Scroll through the items and press OK to select Voice Svc -> Voice Command.

Highlight a command: Yes/No, Wake-Up, Top Level, or Digit Dial. Then press OK to select it.

Select the option to train word by word or Train All. Follow the voice prompts until you hear "Training Was Successful."

Press the End key to return to the main screen.

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How do I set up voice dialing for one of my contact's?

Press the "3 dot" button to select Menu. Scroll through the items and press OK to select Voice Svc -> Voice Dial -> Add.

Browse categories to find the contact you want.

Highlight the person and then his/her phone number and press OK.

Select OK when asked to Enter voice tag.

When you hear a voice prompt say, "Name please" say the name and follow the prompts to complete set-up. Set-up is complete when you hear "Added."

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How do I turn voice services on and off?

Press the "3 dot" button to select Menu. Then select Voice Svc. -> Voice Alert -> On/Off.

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