Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How do I program my phone?

Click here for an interactive demo that will walk you through it.
Programming your new phone number into your new cell phone only takes a few minutes. Just be sure to follow the right path.

Follow PATH A if your Virgin Mobile Phone Number and your Phone's Network ID are the same number.
Follow PATH B if your Virgin Mobile Phone Number and your Phone's Network ID are DIFFERENT numbers.

PATH A
1. Turn on your phone.
2. Using the keypad, dial ##VIRGIN (##847446) and press the red phone key.
3. You are now on the SPC Code screen. Enter six "1's."
4. Now you are at the NAM Setup screen. Select NAM 1. Press the OK key.
5. Now you're on the Sub-NAM Menu. Select Phone Number and press the OK key.
6. You are now on the Mobile Phone Number screen. If any numbers appear on this screen, clear them out by pressing the spk/clr key until all the numbers are gone. Enter the new 10-digit cell phone number that we gave you. Then press the OK key.
7. Press the red phone key. Your phone will turn off and spring back to life on its own.

PATH B
1. Turn on your phone.
2. Using the keypad, dial ##VIRGIN (##847446) and press the red phone key.
3. You are now on the SPC Code screen. Enter six "1's."
4. Now you are at the NAM Setup screen. Select NAM 1. Press the OK key.
5. Now you're on the Sub-NAM Menu. Select Phone Number and press the OK key.
6. You are now on the Mobile Phone Number screen. If any numbers appear on this screen, clear them out by pressing the spk/clr key until all the numbers are gone. Enter the 10 digit Network ID Number (leave off any zeros at the beginning) that we gave you. Then press OK.
7. You're now back in the Sub-NAM Menu. Select DIR Number and press OK.
8. On the CDMA DIR Number screen, clear out any numbers that are there by pressing the spk/clr key until all the numbers are gone. Enter the 10 digit Phone Number that we gave you. Then press OK.
9. Press the red phone key. Your phone will turn off and spring back to life on its own.

That's it - you're done!

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