Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How do I use backlighting?

Your phone's screen automatically backlights when you press any key.

Adjust how long the backlighting stays on by going to Menu -> Settings -> Display -> Backlighting.

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How do I lock/unlock the phone keypad?

To lock your keypad, press the Left/Right arrow key to the left and hold.

To unlock your keypad, press the 1 -> 2 -> 3 keys, in that order.

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How do I change my ringtone?

Select Menu -> Settings -> Sounds -> Ringer Type.

Pick the ringtone you want to use, and press OK to select it.

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How can I set-up different ringtones for different callers?

You can set up your phone to ring differently when you receive calls from different types of contacts - business or personal. To save a contact as business or personal, select the contact in your Contact List and select Options -> Classify Contact.

To assign a number a certain ringtone to a group of contacts, select Menu -> Settings -> Sounds -> Business Call Ring or Personal Call Ring.

Note: if caller ID is not available for the number, this option will not work.

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How do I change the earpiece volume?

Press the key with the Up/Down arrows during your call.

Set Smart Sound to have the earpiece volume adjust automatically, whether you're at a loud party or a quiet library: Menu -> Settings -> Sounds -> Smart Sound.

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How do I make my phone vibrate instead of ring?

Select Menu -> Settings -> Sounds -> Call Ring/Vibe.

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How do I change the banner display?

Select Menu -> Settings -> Display -> My Banner
Select Edit, then press the Clr button to clear the screen.
Enter your new message, then press OK twice to save it.

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How do I change the way icons and menu items are displayed?

Select Menu -> Settings -> Display -> Main Menu View and select Large Icons, Small Icons or List Menus.

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How do I change my screen savers?

Select Menu -> Settings -> Display -> Screen Savers.

Highlight the graphic you want to use and press OK to save it.

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