Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How do I lock/unlock the phone keypad?

To lock the keypad, select Menu and press * within 2 seconds. To unlock your phone's keypad, select Unlock and press * within 2 seconds.

Or, at the main screen select Menu > Settings > Security Settings. Enter the lock code (the preset lock code is the last four digits of your phone number), and select OK. You now have a series of options from which to choose from: Off immediately turns off the phone lock feature; Lock now turns the lock feature on immediately;On power-up turns the lock feature on immediately after the phone is turned off and then on.

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How do I change my ringtone?

From the main screen go to Menu > Settings > Profiles > Normal, Silent, Meeting, Outdoor or Pager.. Then select Customize > Ringtone and select a ringtone from the list.

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How do I change volume during a call?

To increase or decrease the volume during a call, scroll up or down during the call. When adjusting the volume, a bar chart indicates the volume level.

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How do I make my phone vibrate instead of ring?

From the main screen fo to Menu > Settings > Profiles. Then go to Customize and select Vibrating alert.

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How do I change the banner display?

At the main screen go to Menu > Settings > Phone settings >My banner > Default or Customize.

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