Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How do I check my balance?

You can instantly check your balance by pressing and holding the Up Navigation Key. This will take you to the My Account menu where you can then select Check Balance.

Or, go to Menu > Messaging > Text messages > Virgin Alerts and select Top-up tp check your balance.

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