Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How do I charge my phone?

Your phone came with a charger when you bought it. Just plug the charger jack into the phone and plug it into a wall outlet.

Your phone can be on or off when you charge it, and you can receive calls while the phone is charging.

A tone will sound and the battery icon in the upper right of the screen will light up to indicate that charging is in progress.

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How do I change the face plate?

Turn the phone off.

Remove the battery door.

Turn the phone to face you with the antenna facing down.

Grip the sides of the face plate and pull out and down.

Pull the keypad out of the old faceplate and push it into the new one.

Attach the new faceplate and re-attach the battery door.

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How do I use a headset?

To use a headset, plug the device into the audio output jack on the side of the phone.

To adjust the volume of the earpiece, select Menu -> Settings -> Sounds -> Earpiece Volume.

You can also select whether the phone rings comes from the headset or the handset: select Menu -> Settings -> Accessories -> Headset Ringing.

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