Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category General Information Online Shopping Reconditioned Phones 8500 8610 Cyclops Flasher V7 K10 Royale K7 Rave K9 Marbl Oystr Party Animal "Shorty" Slider Sonic Slider V5 Switch_Back Snapper Super Model Slice LG Aloha Super Slice Wild Card Flare Slash

Select a topic Program Your Phone Settings Tools & Games Text Messaging VirginXL & Downloads Account Management Accessories Navigation Calls Virgin Alerts Voicemail Speed Dialing Contacts

How do I use backlighting?

Your phone's screen backlights automatically when you press any key.

Adjust how long the backlighting stays on by going to Menu -> Settings -> Display -> Backlight -> LCD. Then select one of the time options available.

Back to top

How do I lock/unlock the phone's keypad?

The default lock code is either 0000 or the last four digits of your phone number.

To change your lock code, go to Menu -> Settings -> Security. Enter your own four-digit lock code and select Handset Lock. At this point there are a few options to select from: Off (phone remains unlocked), On Switch on (locks the phone every time you turn it on), and Immediately (locks the phone right away).

To Unlock your phone, select OK from the main screen and enter your four-digit lock code.

Back to top

How do I change my ringtone?

From the main screen, go to Menu -> Settings -> Sounds -> Voice Call -> Incoming Call

Pick the ringtone you want to use, and press OK to select it.

Back to top

How do I change the volume of the ringtone/headset/keypad?

Here's how... Ringtone volume: press the volume key on the side of your phone up or down.
Headset volume: select Menu -> Settings -> Sounds ->Volume -> Headset.
Keypad volume: select Menu -> Settings -> Sounds -> Key beeps.
Adjust the volume within these menus by using the arrow keys.

Back to top

How do I change volume during a call?

Use the volume keys on the side of the phone to raise or lower the volume during a call.

Back to top

How do I make my phone vibrate instead of ring?

Press and hold the pound key (#) to enter/exit Silent Mode.

Back to top

How do I change the banner display?

From the main screen select Menu -> Settings -> Display -> Greeting Banner.

Back to top

How do I change the way icons and menu items are displayed?

From the main screen, select Menu -> Settings -> Display -> Menu Style and choose from one of the options there and press OK.

Back to top

How do I change my screensavers?

From the main screen, select Menu -> Settings -> Display -> Graphics -> Screensavers

Back to top