Virgin Mobile Help
Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.
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What's a Virgin Mobile phone swap?
If you're a current Virgin Mobile customer and you've bought a new Virgin Mobile phone, you'll need to do a phone swap to switch your Virgin Mobile phone number to the new phone. To do a phone swap now, click here.How do I swap Virgin Mobile phones?
How long will it take?
The process itself only takes a few seconds. Generally, within 24 hours, we'll send you an email with instructions on how to program your Virgin Mobile phone number into your new phone.What's an ESN?
"ESN" is short for Electronic Serial Number. It's the number we use to identify your phone on our network.What should I do with my old phone?
If you've just gotten another Virgin Mobile phone for yourself, why not give your old Virgin Mobile phone to someone else? Pass it on to a friend and they could get $2.50 in bonus airtime when they reactivate your old phone and Top-Up for the first time. Better than that, you could get a $2.50 airtime bonus, too.Just make sure to switch your phone number to a new Virgin Mobile phone before you give your old phone to anyone else.
Am I charged for doing a Phone Swap?
There is no charge to swap phones on our Web site or with Simone, our virtual advisor in Virgin Mobile At Your Service. You can also ask one of our Live Advisors to do a phone swap for you, but that will cost $10. (The $10 fee may be waived if(1) you are swapping phones within 30 days of purchase, or
(2) you are swapping to a replacement phone that you have purchased directly from Virgin Mobile through our Phone Replacement Program (via Virgin Mobile At Your Service or our web site).
