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Virgin Mobile Help
Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.
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What calling plans do you have?
Virgin Mobile lets you make your own plan. Choose from a bunch of different TALK and TXT options, including Totally Unlimited Calling on th e $49.99 Monthly Plan and Unlimited Text on our $19.99 Texter's Delight Plan. All with no long-term contracts. To find out more, click here.When do I need to select my plan?
You select your plan at the beginning of the activation process.When does the "day" start?
For voice service, each "day" starts at 12:00 A.M. in the time zone where your phone is registered.For browsing VirginXL/VirginXtras on your phone, each "day" starts at 12:00 A.M. PST and ends at 11:59 P.M. PST of the next calendar day. If you choose to browse our VirginXL/VirginXtras, it will cost 15 cents for the day. At 11:59 P.M. PST of the second day, the clock resets and it will cost another 15 cents to browse again.
Does it cost the same no matter where I call from?
Yes, rates are the same no matter where you use your phone. That includes all 50 states, Puerto Rico, and the U.S. Virgin Islands.What happens if I don't talk for a whole minute?
Call time is rounded up to the minute.Am I charged for inbound and 800 number calls?
Yes. You are charged airtime for those calls, just as you are for outbound calls.What is 411 and how much does it cost?
You can't make a call if you don't know the number, so let us help. Virgin Mobile's 411 service goes above and beyond directory assistance. It includes free call completion, as well as movie listings, restaurant reservations, sports scores, horoscopes, and weather forecasts. You can also choose to receive the 411 info via text message. Virgin Mobile's 411 service costs $1.75 per call plus standard airtime charges. Standard text messaging pricing applies to receive 411 info via text message.Does my service come with long-distance?
Yes, and there are no extra charges for it. That includes all 50 states, Puerto Rico, and the U.S. Virgin Islands.Can I make international calls?
Yes. Just call Virgin Mobile At Your Service at 1-888-322-1122 and they will enable international calling for you.(You don't currently need to have international calling set up to call Canada.)Click here to see our international rates.
How do I make a call to a mobile phone in Mexico?
To call a mobile number in Mexico, dial "52 + 1" before the 10-digit mobile number and then hit Send. For more information about international calling and our latest international rates, Click Here.Am I charged for checking my balance?
It's free to check your balance on your Virgin Mobile phone five times per day, it costs 2¢ each time you check.You can also get all your account details anytime for no additional charge by logging in to My Virgin Mobile.
What is Web Browsing and how much does it cost?
With VirginXL, you can access the Internet right from your phone. Get the latest headlines and hot links from Virgin Mobile, do a Google search, or type in your own url and surf away.Check out the feature page for detailed pricing.
If I live in Connecticut, whom can I contact with complaints?
Connecticut customers may submit complaints or inquiries by U.S. mail to the Connecticut Department of Public Utility and Control (DPUC) located at Ten Franklin Square, New Britain, CT 06051. Customers also may contact the DPUC at (866) 381-2355 or electronically at dpuc.information@po.state.ct.us. Customers with service inquiries may contact Virgin Mobile directly.© Virgin Mobile USA, L.P. 2002 - . All Rights Reserved.
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