Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How can I save?

With 20¢ Basic Rate plan, you have to add at least $20 every 90 days to keep your service working. But if you select one of our $15 Auto Top-Up options, your service will keep working even if you only add $15 every 90 days. So for small talkers, it can work out to a $20 break over the year.
Just register a debit or credit card and sign up for one of our Auto Top-Up options. Then you can choose to add $15 (1) once a month, (2) once every 90 days, or (3) when your balance hits $5 or once every 90 days, whichever comes first.

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What is "Starter Pack"?

Starter Pack is a bundle of free minutes and messages plus trial access to Virgin XL given to first-time Virgin Mobile customers when they activate a new phone. It's meant to help get you started with your new phone and it's another little way for us to say thanks for coming onboard with Virgin Mobile.

Keep in mind, it’s still a good idea to Top-Up your account during the activation process so you can keep talking and texting once your Starter Pack runs out.

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Do I still need to Top-Up every 90 days?

Yes. To keep your service working, you'll still need to Top-Up at least once every 90 days. But each of our Auto Top-Up options will take care of that for you.

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What if I have trouble with my card?

To access the $15 Auto Top-Up option, you need to have a working credit or debit card registered with Virgin Mobile.

So if there's a problem with your card or you delete it from My Virgin Mobile, you won't be able to access the $15 Auto Top-Up unless you register a new card.

If you're not on one of our $15 Auto Top-Up options, you'll need to add at least $20 every 90 days to keep your service working.

To update your credit or debit card info, click here.

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