Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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Select a topic Activation Payment/Top-Up Service Preserver

What is the Service Preserver?

Virgin Mobile's Service Preserver will keep your service active for a whole year. That means there's no need to worry about Topping-Up to keep your service from expiring. Just Top-Up whenever you need more airtime, or money for texting, ringtones, etc. There are now 4 ways to participate in Service Preserver. 1) Top-Up $90 or more in any consecutive 72 hour period by using a credit/debit card, registered PayPal account, or Top-Up cards, 2) Top-Up $10 or more on any qualifying handset, 3) Top-Up $60 or more in any consecutive 72 hour period within 30 days of activation and 4) buy and apply a $90 Top-Up card to your account. Service Preserver apllies to both Pay As You Go and Monthly Plans.

Service Preserver - it's the worry-free way to keep your account active.

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How do I get the Service Preserver?

All you need to do to qualify is: 1) Top-Up $90 or more in any consecutive 72 hour period by using a credit/debit card, registered PayPal account, or Top-Up cards, 2) Top-Up $10 or more on any qualifying handset, Top-Up $60 or more in any consecutive 72 hour period within 30 days of activation and 4) buy and apply a $90 Top-Up card to your account.

Here's how it works:

1. Qualify through one of the options outlined above. You can use a credit/debit card, registered PayPal account, or Top-Up cards.
2. We'll send you a Virgin Alert letting you know that you've qualified for the Service Preserver.
3. If you want to enroll in Service Preserver, do nothing. If you are not interested in being enrolled in Service Preserver, call 1-888-322-1122.
4. The money that you put into qualifying for Servicer Preserver is yours to use. If you use it up before the year is up, just add more airtime to your account for calling, texting, ringtones, etc.

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What if I've qualified for Service Preserver but don't want it?

Well, we're not sure why you wouldn't want it. Once you've qualified for Service Preserver there's no extra charge to activate it. But if you'd rather opt-out of Service Preserver, decline Service Preserver on the Alert that you receive or call us at 1-888-322-1122 within 30 days of your qualifying Top-Up.

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Can I use the money that I add to my account?

Of course! The money you add to your account to qualify for Service Preserver is yours to use for calling, texting, ringtones, etc.

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Do I still need to Top-Up if I have Service Preserver?

Yes. If you use up the money that you added to your account to get the Service Preserver, you'll need to Top-Up if you want to make calls, text, buy ringtones, etc.

Service Preserver keeps your service from expiring. (In other words, you don't have to Top-Up according to the rules of your plan to keep your service working.)

You'll still need to have money in your balance to make calls, send text messages, download ringtones, etc. That means you'll have to Top-Up if you run low on airtime.

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What happens when my year is up?

When your year is up, you can choose to re-enroll in Service Preserver by Topping-Up $90 within any 3-day period or purchasing a $90 Top-Up card and activating Service Preserver again. Otherwise, you'll have to Top-Up according to the Top-Up rules of your plan to remain active and keep your phone number.

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Who is eligible for Service Preserver?

All Virgin Mobile users are eligible for Service Preserver. To qualify, just do one of these 4 things: 1) Top-Up $90 or more in any consecutive 72 hour period, 2) Top-Up $10 or more on any qualifying handset, 3) Top-Up $60 or more in any consecutive 72 hour period within 30 days of activation or 4) buy and apply a $90 Top-Up card to your account. Service Preserver applies to both Pay As You Go and Monthly Plans.

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How does Service Preserver work?

Once enrolled in Service Preserver, you don't need to add any money to your account for 1 full year (unless you need more money for calling, texting, ringtones, etc.) Your account will remain active and you will keep your phone number for one full year.

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Why did I receive a Service Preserver alert?

To give you one less thing to worry about, we just wanted to let you know that you're close to qualifying for Service Preserver, which would enable you to keep your service active for a year. You wouldn't have to Top-Up every 90 days to keep your phone running.

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What happens if I switch to Month2Month after I've qualified for Service Preserver?

All Pay As You Go and Monthly Plans are eligible for Service Preserver.

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