Virgin Mobile Help
Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.
|
Select a category
|
Select a topic
|
What is the Service Preserver?
Top-Up $90 within any 72 hour period and Virgin Mobile's Service Preserver will keep your service active for a whole year.Just add $90 to your account within any 3-day period by using a credit/debit card, registered PayPal account, or Top-Up cards. We'll send you a Virgin Alert letting you know that you're in, and we'll keep your service active for a whole year! That means there's no need to worry about Topping-Up every 90 days to keep your service from expiring. Just Top-Up whenever you need more airtime.
Service Preserver - it's the worry-free way to Pay As You Go.
How do I get the Service Preserver?
All you need to do to qualify is add $90 to your account within any 3-day period. That's it!Here's how it works:
1. Add $90 to your account within any 72 hour period. You can use a credit/debit card, registered PayPal account, or Top-Up cards.
2. We'll send you a Virgin Alert letting you know that you've qualified for the Service Preserver.
3. Reply to that message within 60 days, and you're in! We'll keep your service active for a whole year.
4. The $90 is yours to use. If you use it up before the year is up, just add more airtime to your account.
What if I've qualified for Service Preserver but don't want it?
Well, we're not sure why you wouldn't want it. Once you've qualified for Service Preserver there's no extra charge to activate it. But if you'd rather opt-out of Service Preserver, call us at 1-888-322-1122 within 30 days of your qualifying Top-Up.Can I use the money that I add to my account?
Of course! The money you add to qualify for the Service Preserver is yours to use.Do I still need to Top-Up if I have Service Preserver?
Yes. If you use up the $90 that you added to your account to get the Service Preserver, you'll need to Top-Up.Service Preserver keeps your service from expiring. (In other words, you don't have to Top-Up $20 every 90 days to keep your service working.)
You'll still need to have money in your balance to make calls, send text messages, download ringtones, etc. That means you'll have to Top-Up if you run low on airtime.
What happens when my year is up?
When your year is up, you can choose to Top-Up $90 within any 3-day period and activate Service Preserver again. Otherwise, you'll have to Top-Up every 90 days to keep your service working.Who is eligible for Service Preserver?
All Virgin Mobile users are eligible for Service Preserver except those using a monthly service - Month2Month, $14.99 TALK, $24.99 TALK, $34.99 TALK, $44.99 TALK, and $59.99 TALK.How does Service Preserver work?
Here's how it works:1. Buy a $90 Service Preserver card from one of the thousands of stores that sell them.
2. Enter the card's PIN here or from the Top-Up menu on your phone.
3. We'll send you a Virgin Alert letting you know that you're in, and we'll keep your service active for a whole year!
4. Don't worry about Topping-Up every 90 days to keep your service from expiring. Just Top-Up whenever you need more airtime. No stress.
Why did I receive a Service Preserver alert?
To give you one less thing to worry about, we just wanted to let you know that you're close to qualifying for Service Preserver, which would enable you to keep your service active for a year. You wouldn't have to Top-Up every 90 days to keep your phone running.What happens if I switch to Month2Month after I've qualified for Service Preserver?
Service Preserver does not work with Month2Month. To learn more about Service Preserver, click hereBut, if you activated Service Preserver on Minute2Minute or Day2Day, switch to Month2Month, and then switch back to Minute2Minute or Day2Day within 60 days of originally qualifying for Service Preserver, you can re-activate Service Preserver without adding an additional $90 within a three day period. As long as you go back to the alert on your phone (stored in the Virgin Alerts mailbox) that you received when you first qualified and respond "yes" within those 60 days, Service Preserver will be re-activated.
If you have not responded "yes" to the alert after you've switched back to Minute2Minute or Day2Day and within 60 days from when you originally qualified for Service Preserver, you will need to add another $90 within any 3 day period to qualify for Service Preserver again.
With Month2Month, your account remains active so long as your registered debit or credit card still accepts the regular charges. You can always buy a $90 Service Preserver Card to add $90 to your cash balance.
Starting September 19, 2006, you will no longer be able to activate with-or switch your service to-Minute2Minute, Day2Day, Inner Circle, or Month2Month. If you're currently using one of these offers, you can continue talking with that offer until your account expires or you switch to one of our other TALK options. After that, you won't be able to switch back to Minute2Minute, Day2Day, Inner Circle, or Month2Month.
