Virgin Mobile Help
Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.
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Can I keep my existing number?
Of course. To program your current Virgin Mobile number into your new phone, just give us a call at 1-888-322-1122 and ask for a live advisorIs there an activation fee?
No way.In fact, new customers get $2.50 in bonus airtime when they activate a new Virgin Mobile phone or an old phone that has been passed down by a Virgin Mobile customer through our Pass It On program.
What is "starter airtime"?
Starter airtime is bonus airtime given to first-time Virgin Mobile customers when they activate a new phone. It's meant to help get you started with your new phone and it's another little way for us to say thanks for coming onboard with Virgin Mobile.Keep in mind, it’s still a good idea to Top-Up your account during the activation process so you can keep talking and texting once your starter airtime runs out.
How long does it take?
The process itself only takes a few minutes. Then, within 24 hours, we'll send you an email with instructions on how to program your Virgin Mobile phone number into your new phone.I activated my phone, but can't make call!
Check the following:- Is your phone programmed correctly?
- Did you get the welcome text message?
- Have you allowed 4 hours for your new phone to get set up on our network?
- Do you have money in your account?
I activated my phone, but can't download stuff!
Check the following:- Is your phone programmed correctly?
- Did you get the welcome text message?
- Have you allowed 4 hours for your new phone to get set up on our network?
Where can I get an update on my activation?
If you have an activation in progress for a new Virgin Mobile phone number, you can check our Activation Status Center. Make sure to have your phone's serial number (ESN) handy.Related links: Activation Status Center
Will I go through a credit check?
There are no credits checks with Virgin Mobile. No contracts to sign either.All you need to do is buy the phone, activate it, and go.
Can I pick my own phone number?
Sorry. You cannot choose your phone number. Our system finds the area code for your number from your ZIP code and pulls a number from a pool. Unfortunately, there is no way to choose what we receive.Do I have to sign a contract?
There are no contracts to sign with Virgin Mobile. All you need to do is buy a phone, activate it, and away you go.If I am a parent or legal guardian, how do I activate a phone for my underage child?
In these circumstances, activation can only be made by phone with a live customer care advisor, and the account must be in the parent's name. We may record the first name of customers who call our customer care advisors.I know I have money in my balance, but I can't make calls. What gives?
To keep your service working, you need to add at least $20 to your account every 90 days... even if you have money in your balance. If you go more than 90 days without Topping-Up, you won't be able to make or receive calls until you Top-Up.If you're using one of our monthly TALK options or $6.99 TALK, you'll need to have enough in your balance to cover the cost of the monthly charge plus taxes and surcharges and the cost of any minutes that you use.
If your monthly charge didn't go through on any of our Monthly Plans--because there was a problem with your credit/debit card or PayPal account, or because there wasn't enough in your balance to cover the charge--you can continue to talk at a rate of 18¢/min for up to 120 days until you restore your account. Once you pay the outstanding monthly charge, you can start talking again with the TALK option you selected. Or, if you Top-Up for an amount less than the outstanding monthly charge, you'll automatically switch to 18¢ TALK at the end of the 120 day period.
