Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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Select a topic General Questions Kickbacks

What are they?

Refer a friend to Virgin Mobile, get them to purchase their handset from virginmobileusa.com or "Virgin Mobile at your service" and you qualify to earn Kickbacks bonus airtime automatically added to your account.

Get $10 for the first friend you refer and $20 for each additional friend...
that's up to $230 each calendar year! Click here for details.

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How do I get them?

Here is how you can earn a Kickbacks bonus, here's what you need to do:

1. Get a friend to buy a Virgin Mobile phone right here on our Web site where standard ground shipping is free.

2. Have your friend enter your Virgin Mobile phone number when they activate online at virginmobileusa.com

3. Remind them to Top-Up at least $15 or pay their first monthly charge of at least $14.99 within 45 days after they activate. (If they're using $6.99 TALK, they have to pay their first monthly charge and Top-Up at least $15 within 45 days.)

That's it. We'll automatically add the bonus airtime to your account.

Tell your friends about Virgin Mobile and then watch the Kickbacks roll in!

To get started now, click here.

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How many can I receive?

You can earn a maximum of $230 in Kickbacks each calendar year — $10 for the first friend you refer and $20 for each friend after that... up to twelve friends each calendar year!

Make sure your friend buys their Virgin Mobile phone at www.virginmobileusa.com

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How can I view Kickback activity?

Log into My Virgin Mobile and click on the Kickbacks icon. That will take you to your very own MY Kickbacks page.

You can see the Kickbacks you've earned and which of your friends still need to Top-Up before you receive your airtime bonus.

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I've gotten some Kickback bonus airtime left in my account, but I can't make calls. What gives?

To keep your service working, you need to add at least $20 to your account every 90 days, even if you have money in your account. So even if you've gotten some Kickbacks (or other bonuses), you still need to add at least $20 to your account every 90 days.

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