Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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What is the Pass-It On bonus?

If you've just gotten another Virgin Mobile phone for yourself, why not give your old Virgin Mobile phone to someone else? In other words, Pass It On. Give it to a friend - or a stranger - and they'll get $2.50 in bonus airtime when they re-activate your old phone and Top-Up for the first time. Even better than that, you'll get a $2.50 bonus, too.

This way, your friend gets a new phone, you each get a $2.50 bonus, and your old phone doesn't wind up in a landfill. Just make sure to switch your phone number to a new Virgin Mobile phone before you give your old phone to anyone else.

Looking to upgrade to the newest Virgin Mobile phone? You can find it here.

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Can I get a bonus for registering my credit/debit card, checking account or PayPal account?

Yes you can! If you're on a monthly plan, you can get 10% more anytime minutes each month. And if you're on a pay-by-the-minute plan, you can get a $5 airtime bonus. Here's how...

For monthly plans: Register a credit/debit card, checking account or PayPal account to pay for your monthly charge of $14.99 or higher and we'll give you 10% more anytime minutes each month for the first six months. This is a limited time offer, available only for the first six successful monthly charges. To get the extra minutes, you'll need to keep your card, checking account or PayPal account registered. If you've already gotten the $5 credit card registration bonus or are on the Month2Month plan, you're not eligible for this bonus. Offer ends 1/31/08. Virgin Mobile reserves the right to terminate this offer at any time.

For pay-by-the-minute plans: Select one of our three Auto Top-Up programs (Low Balance, Every 90 days, or Monthly) after registering your credit/debit card, checking account or PayPal account with us and we'll add a $5 airtime bonus to your account when your first Auto Top-Up goes through. This is a one time deal, available only on the first card/PayPal account you register. Limited time offer ends 1/31/08. Virgin Mobile reserves the right to terminate this offer at any time.

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What is "starter airtime"?

Starter airtime is bonus airtime given to first-time Virgin Mobile customers when they activate a new phone. It's meant to help get you started with your new phone and it's another little way for us to say thanks for coming onboard with Virgin Mobile.

Keep in mind, it’s still a good idea to Top-Up your account during the activation process so you can keep talking and texting once your starter airtime runs out.

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